Return Policy

At ravexio.com, we are committed to delivering high-quality AI generation services tailored to your needs. If for any reason you are not fully satisfied with your purchase, we provide a return option for unused generation credits. Our goal is to give you confidence in your purchases and ensure a smooth experience with our platform.

You may request a refund for any unused generations within 14 days of the purchase date. This policy applies to all generation packages offered on our website. Please review the conditions below to understand the requirements for returning unused generations.

Conditions for Returns

• Unused Generations: Refunds are available only for generation credits that remain unused. Once credits have been applied to any of our AI services—including text creation, image generation, or other tools offered on ravexio.com—they are considered consumed and are not eligible for return or refund.

• 14-Day Return Period: Return requests must be submitted within 14 days of the original purchase date. The 14-day period starts from the time the transaction is completed. Requests submitted after this window will not qualify for a refund.

• Proof of Purchase: To process a return, you must provide valid proof of purchase. This may include an order confirmation email, a payment receipt, or any other documentation that confirms the purchase details and date of the generation package.

How to Request a Return

To initiate a return, please contact our support team through our contact form on the website or by sending an email to support@ravexio.com. In your message, include the following information:

• Your full name and contact information

• Order number and date of purchase

• The reason for the return request

• Proof of purchase (e.g., order confirmation email or receipt)

Once we receive your return request, our support team will review the information provided and process your request. If your return is approved, we will issue a refund to your original method of payment. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.

If additional information is required to process your return, our support team will contact you for further details. We are committed to resolving return requests as efficiently as possible to ensure your satisfaction.

Non-Refundable Generations

Please be aware that once generations have been used, they are not eligible for a refund. This rule helps us preserve the reliability of our service and promote fair usage. We recommend reviewing your needs before purchasing generation credits.

Contact Us

If you have any questions or require assistance with a return, please reach out to our support team at support@ravexio.com. Our team is ready to help with any concerns related to our return policy or any other aspect of our services.

We greatly value your feedback and are committed to delivering the best possible experience. Your satisfaction is our top priority, and we’re here to support you whenever you need us.